Frequently Asked Questions

1. Is eLearning as good as face-to-face training?
2. How do we know if our students are ready for eLearning?
3. Our students aren't very motivated to learn. Will eLearning increase their motivation?
4. What happens when our students have questions?
5. How does eLearning save us money?
6. I understand that eLearning saves us money, but doesn't it also cost more upfront?
7. Why do I need a Learning Management System?
8. What is Dual Code's LMS?
9. Can your LMS manage all of our learners, including physicians, nurses, volunteers, students and contractors?
10. Can the system manage classroom learning as well?
11. What’s the difference between Dual Code’s LMS and other LMSs?
12. What’s the difference between Dual Code’s LMS and Moodle?
13. We don’t have all the courses we need. Can Dual Code help?
14. What sort of interactive learning features do you offer?
15. Can learners access the system from home or anywhere outside the office without having to download any special software?
16. Is your system mobile friendly? Can it work on iPads, tablets and smartphones?
17. How is open-source software beneficial to me as a client?

1. Is eLearning as good as face-to-face training?
A meta-analysis of more than 300 studies comparing eLearning to conventional, face-to-face training clearly indicates that eLearning is as effective as instructor-led training, each method having its own advantages1.

After hundreds of media comparison studies, we’ve learned that it’s not the delivery media that enables learning; it’s how any given delivery technology supports human learning processes. If two lessons include all of the elements needed for learning, learning will occur whether the lesson is offered digitally or in a classroom. For example, if an eLearning module is interactive and based on sound instructional design principles such as the dual coding theory, while a comparison face-to-face lesson is not, learning will be more easily achieved in the eLearning version. And vice versa.

1. Bernard, R. M., P. C. Abrami, Y. Lou, E. Borokhovski, A. Wade, L. Wozney, P. A. Wallet, M. Fixet, and B. Huang. 2004. “How does distance education compare with classroom instruction? A meta-analysis of the empirical literature.” Review of Educational Research 74(3): 379–439.

2. How do we know if our students are ready for eLearning?
If your students use email on a regular basis and feel comfortable surfing the Web, watching videos on YouTube or posting messages on Facebook, then they are definitely ready for eLearning.

3. Our students aren't very motivated to learn. Will eLearning increase their motivation?
Most people aren’t motivated to learn because they don’t see the immediate need to learn. This is typical of training sessions scheduled way before (or after) the student needs to complete the task in question. Because your learning management system enables just-in-time learning, students tend to be much more motivated to learn.

Also, students are sometimes too busy putting out fires and dealing with their day-to-day job. The anytime, anywhere nature of your learning management system allows your students to learn at their convenience, which increases attendance and course completion.

4. What happens when our students have questions?
Your private chat room allows you to interact with your students in real time. By publishing the pre-scheduled hours for the chat room, say Monday to Friday between 2pm and 3pm, you're allowing your students an opportunity to interact with subject-matter experts at their convenience.

5. How does eLearning save us money?
A learning management system saves you money in many ways by:

  • Eliminating travel and living expenses for your students or instructors
  • Eliminating the need for training facilities and equipment
  • Reducing the need for instructors
  • Eliminating printing costs of training manuals
  • Enabling off-hours learning
  • Increasing employee productivity.

6. I understand that eLearning saves us money, but doesn't it also cost more upfront? 
It is rare to find organizations who have truly costed out exactly what all their face-to-face training efforts cost. If they did, they would look favorably upon the economics of eLearning. True, the upfront development costs of a first-class eLearning program are higher than instructor-led training, but they are recouped many times via much lower delivery costs.

7. Why do I need a Learning Management System?
A Learning Management System, or LMS for short, is the platform needed to deliver a professional eLearning experience to learners and to provide administrators and educators with the teaching and learning tools they need. It allows your organization to track the participation and progress of your learners. It tells you who is learning, how effective your efforts are and provides the reports you need. It presents the learners with the courses they need or want to take and provides certificates of completion and transcripts among many other features.

8. What is Dual Code's LMS?
Dual Code's LMS is a custom implementation of Moodle, the world’s most popular open-source LMS, enhanced by Dual Code to meet the needs of the healthcare sector. Over the past decade, we have responded to requests from various healthcare organizations by building the features they need, like the ability to create group learning plans to automatically assign courses to learners based on their role or department, the ability to track recurring training, and various reports used for auditing and compliance purposes. We share these features with all of our healthcare clients meaning that everyone benefits from collaboration. The result is that more than 1,000 Canadian healthcare sites are now benefiting from a continuously improving platform.

9. Can your LMS manage all of our learners, including physicians, nurses, volunteers, students and contractors?
Yes. In fact, most of our customers use our LMS to train various types of learners. Each learner can be grouped by various criteria (e.g. role, position, department, institution, etc.) and thanks to learning programs, the system will automatically assign the right set of courses to each learner based on their group. The system can also accommodate various forms of authentication. For example, the system can be integrated with your Active Directory server to authenticate your staff, a volunteer management system to authenticate your volunteers, and manage passwords internally for other roles (e.g. physicians, students and contractors).

10. Can the system manage classroom learning as well?
Yes. Dual Code's LMS supports online training, classroom training, and blended training (e.g. a combination of both online and classroom training). It manages waiting lists, class size, multiple sessions with multiple instructors, attendance, and more.

11. What’s the difference between Dual Code’s LMS and other LMSs?
Since 2008, Dual Code has built features requested by our healthcare customers. Dual Code's LMS is a custom implementation of Moodle, the world's most popular open-source LMS, enhanced by Dual Code to meet the needs of the healthcare sector.

12. What’s the difference between Dual Code’s LMS and Moodle?
Think of Dual Code's LMS as Moodle on steroids. Since 2008, Dual Code has been enhancing Moodle with features requested by 1,000+ healthcare customers. This includes custom compliance reports, learning programs that can automatically assign courses to learners based on their role, job title or department, support for classroom training, interfaces and integration points for your internal systems such as Active Directory, HRIS, iMIS and dozens of other systems.

13. We don’t have all the courses we need. Can Dual Code help?
Yes. Our healthcare clients and partners offer courses through our Open Collaboration Initiative (OCI). Thanks to OCI, your learners stay in your LMS but can access courses in our other clients' LMS. When your learners have completed these courses, the learning records come back to your LMS keeping the whole process easy to manage. Dual Code has 1,000+ healthcare customers, including some of Canada's largest research and teaching hospitals, that are part of our network, making the OCI network one of Canada's largest healthcare eLearning networks.

14. What sort of interactive learning features do you offer?
Because it is built on Moodle, the world’s most successful open source LMS, it provides the most sophisticated teaching and learning environment available. It has more than 1 million people contributing to its ongoing improvement. Rich quiz tools, discussion forums, blogs, chat, wikis, video conferencing and more provide a rich teaching and learning feature set not available in most LMSs.

15. Can learners access the system from home or anywhere outside the office without having to download any special software?
The Dual Code LMS can be accessed from anywhere, by anyone you choose to allow in. All they need is a standard web browser and an Internet connection. No special software or plugins are required.

16. Is your system mobile friendly? Can it work on iPads, tablets and smartphones?
Yes. The system is HTML 5 compliant and is built using Bootstrap, the most popular framework for developing responsive, mobile friendly web-based applications.

17. How is open-source software beneficial to me as a client?

There are a number of reasons why partnering with a provider who leverages open-source software over closed or proprietary software is beneficial:

  • Cost Savings
    Many educational institutions (e.g. universities, colleges) develop best-in-class open-source programs and make them available free of charge under the open-source licensing model. By leveraging these free applications, Dual Code can offer its clients a professional eLearning solution at a fraction of the cost of proprietary software.
  • Customization
    Closed-source applications can only be customized within the scope provided by the original vendor. Open-source applications allow Dual Code to customize any sub-component of our solution to meet the needs of our clients. Open-source applications also allow us to easily integrate the solution to your existing OSS/BSS systems.
  • Avoiding Vendor Lock-in
    Organisations are said to be 'locked-in' to software products when the costs of switching to alternatives are prohibitively high. Proprietary software vendors can lock users in to their products by ensuring that they are not readily compatible with potential rivals. Vendors may then increase the price of product upgrades or support without too great a risk of losing existing customers.
    By leveraging software based on open standard formats, Dual Code clients have no danger of being locked-in as they always have the option of switching service providers or deploying a system of their own.
  • Mitigation of Product Discontinuation
    Commercial software vendors go bust or get bought up from time to time. When this happens, there is no guarantee that their software products will continue to be available, supported or updated. This can result in users needing to switch products, which can be very expensive and difficult, especially if they are heavily 'locked-in' to their current product.
    Thanks to open-source software, this danger is greatly reduced. As the source code is not 'owned' in the same way that proprietary source code is, user communities will continue to support open-source software as long as it remains useful.
  • Benefiting from a Large User Community
    By adopting open-source software, you are taking advantage of a large community of users and developers who have an interest in working together to support each other and improve the software. The extent to which you benefit from this community is phenomenal, as can be attested by the hundreds of modules, plug-ins, extensions and language packs that have already been developed by community members and made available at little or no cost.
  • Bug Fixing
    All software releases contain bugs. Hopefully, the people developing the software will have spotted and dealt with any critical issues, but any development team has only so much time in which to test a piece of software before it is released. When a bug is spotted in proprietary software, the only people who can fix it are the original developers, as only they have access to the source code. Open-source software is different. As a large number of users can access and change the code, bugs tend to be more visible and more rapidly corrected.