At Dual Code, our mission is to provide tools and services that enhance your operations and allow you to focus on what matters most—delivering high-quality education and training. To that end, we offer Managed Payment Services, a solution designed to significantly reduce the time you spend managing payment transactions, handling customer inquiries, and processing quotes, invoices, funds transfers, cancellations, refunds, and chargebacks.

What is Managed Payment Services?

Managed Payment Services is included with HCE Marketplace and offered as an optional, comprehensive solution for clients using HCE Standard and HCE Elite to sell their courses through our platform. Our dedicated Client Services team handles everything related to payment transactions - from answering pre-sales questions to managing post-sale support.

Pre-Sales Support:
We assist your clients with any payment-related questions before they make a purchase, including inquiries about enrollment periods, volume discounts, and accepted payment methods.

During the Sale:
Our live chat feature offers real-time assistance to clients during the purchase process, ensuring a smooth transaction experience. We also manage payments sent by cheque or EFT, providing clients with receipts and instructions once their payment is processed.

Post-Sale Support:
If your clients need help finding their receipt, accessing their course, or understanding your refund policies, our team is there to assist, so you don't have to.

Why Offer This Service?

Selling courses online can be more challenging than it appears, especially when working with government or healthcare clients who often have additional requirements before completing a purchase. These clients may not be able to pay by credit card and may require you to be a registered vendor to process payments. Managed Payment Services allows you to concentrate on creating and delivering high-quality courses, while we take care of the administrative aspects of payment transactions. This service helps boost client satisfaction and reduces the risk of losing sales due to complex payment processes.

Fees for Managed Payment Services

There are no setup or monthly fees for this service. Instead, you pay a percentage of each transaction, which includes the credit card processing fees you’re already paying. This fee structure is based on your monthly sales volume, and in many cases, may allow you to cancel your existing payment processing service, saving you additional costs.

How It Works

Once you opt-in, we’ll provide an agreement outlining the terms and conditions. Dual Code will act as an agent on your behalf, managing all payment collections, including credit cards, cheques, and EFTs. At the end of each month, we’ll send you a Statement of Remittance detailing all transactions, fees, and the amount owed to you, which will be transferred to your bank account via EFT on the 15th of each month.

You Stay in Control

Even with Managed Payment Services, you remain in control of your course pricing, refund and cancellation policies. We simply enforce these policies on your behalf, ensuring that your revenue and tax collections are accurately managed and transferred to you each month.

Getting Started

To get started with Managed Payment Services, email us at sales@dualcode.com. We're here to help streamline your payment processes so you can focus on what you do best - delivering exceptional educational experiences.