Structured Project Planning
Establish project objectives, responsibilities, timelines, and milestones so everyone understands what needs to happen before launch.
ONBOARDING & IMPLEMENTATION SERVICES
Get up and running with confidence.
Implementing a new learning management system doesn't have to be complicated. Our onboarding services provide expert guidance, administrator training, and structured implementation support to help your organization prepare for a successful launch.
OUR APPROACH
A structured approach to implementation.
A successful LMS implementation involves more than configuring software. It requires planning your training structure, preparing administrators, coordinating technical requirements, and ensuring your organization is ready before employees begin using the system.
Our onboarding services help your team navigate these activities with guidance from an experienced Implementation Specialist.
Dedicated Implementation Guidance
Work directly with an Implementation Specialist who understands healthcare training workflows and the Dual Code platform.
Administrator Training
Give your team the knowledge and confidence to configure, manage, and maintain your learning environment.
Launch Preparation
Review important configurations, integrations, and operational workflows before introducing the platform to your organization.
OUR IMPLEMENTATION PROCESS
From project kickoff to go-live.
Our implementation process provides a clear path from initial planning through launch and post-launch support.
Project Kickoff
Meet with key stakeholders to review project objectives, responsibilities, timelines, deliverables, and potential risks.
Technical Workshop
Review technical requirements such as authentication, directory synchronization, HRIS integrations, course migration, and historical learning records.
Weekly Project Meetings
Participate in weekly 30-minute meetings with your Implementation Specialist to review progress, address questions, and coordinate upcoming activities.
Administrator Training
Complete self-paced training covering the essential tools and workflows required to manage your LMS.
Launch Readiness Review
Review system configuration, integration points, and key operational workflows before your organization goes live.
Post-Launch Support
Continue working with your Implementation Specialist for 30 days following launch to address questions and support a smooth transition.
DEDICATED IMPLEMENTATION SUPPORT
Experienced guidance when you need it.
Throughout the onboarding process, you'll have direct email access to your dedicated Implementation Specialist.
Whether you're deciding how to structure training programs, planning user synchronization, or configuring reporting, your specialist can provide guidance based on our experience supporting healthcare organizations.
Our goal is to help your team make informed decisions, avoid common implementation challenges, and become comfortable managing the platform independently.
What you can expect
- A dedicated Implementation Specialist
- Direct email access during onboarding
- Weekly 30-minute project meetings
- Guidance on configuration and workflows
- Assistance identifying implementation obstacles
- 30 days of post-launch support
ADMINISTRATOR TRAINING
Empower your team to manage the LMS.
Your administrators are central to the success of your learning environment. That's why training is an important part of onboarding.
Our self-paced training introduces administrators to the platform's core capabilities, from managing users and courses to organizing training programs and monitoring compliance.
These resources help administrators develop practical skills before launch and provide a reference for ongoing operations.
Training topics include
- Managing users and accounts
- Customizing your learning environment
- Creating and organizing courses
- Managing training programs
- Tracking completions and compliance
- Day-to-day LMS administration
WHY CHOOSE OUR ONBOARDING SERVICES
Start with the right foundation.
Our onboarding services help your organization take advantage of Dual Code's capabilities while building the knowledge and processes needed for long-term success.
A Clear Path to Launch
Follow a structured implementation process with defined activities and milestones.
Fewer Implementation Surprises
Identify potential configuration and workflow challenges early in the process.
Confident Administrators
Prepare your team with practical training and access to experienced guidance.
Support Beyond Go-Live
Continue receiving implementation support during the first 30 days following launch.
LET'S GET STARTED
Let's plan your implementation.
Tell us about your organization, implementation timeline, and training requirements. We'll help you determine the onboarding support that's right for your deployment.
Discuss Your Implementation