Ottawa, Ontario, Canada - May 12, 2024. In an effort to streamline the administrative tasks associated with selling online courses, Dual Code has introduced its Managed Payment Services, a comprehensive solution designed to handle all aspects of payment transactions for eLearning providers. This new service aims to alleviate the burden on educational organizations by managing everything from pre-sale inquiries to post-sale support, allowing them to focus more on delivering high-quality educational content.

Dual Code’s Managed Payment Services is tailored for organizations that offer their courses on platforms like HCE Marketplace. The service includes handling customer questions related to payments, processing various payment methods such as credit cards, cheques, and EFTs, and managing complex transactions that may involve refunds, cancellations, and chargebacks.

“Selling courses online often involves more than just providing content - it requires robust customer support and efficient transaction processing. Our Managed Payment Services are designed to take over these responsibilities, providing our clients with a worry-free solution,” said Luc Richard, CEO at Dual Code. “This allows our clients to concentrate on their core mission of educating and empowering their learners.”

One of the key benefits of Dual Code’s Managed Payment Services is the elimination of administrative tasks typically associated with payment processing. The service includes virtual assistance and in-person support during the purchasing process, ensuring that buyers have a seamless experience. Post-sale, the service continues to provide support by helping clients retrieve receipts, manage licenses, and understand refund policies.

For organizations, the service is highly flexible. It allows course providers to maintain control over their pricing, tax rates, and refund policies, while Dual Code handles the day-to-day management of transactions. This approach not only reduces the administrative burden on organizations but also helps increase client satisfaction and retention.

“Our goal with Managed Payment Services is to offer a hassle-free, fully managed solution that benefits both the educators and the learners. By removing the complexity of payment processing, we help ensure that the focus remains on delivering exceptional learning experiences,” added Luc Richard.

Dual Code's Managed Payment Services come with no setup or monthly fees, making it a cost-effective option for organizations of all sizes. Fees are transaction-based, with rates varying according to monthly sales volume.